Excellence beyond the checkout
OUR VISION
Rethinking what happens after the checkout.
Our vision is simple — to make the post-purchase journey a source of value, not cost.
We believe that every shipment, return, and customer notification can build trust, loyalty, and measurable business growth when powered by automation and customer-centric design.
ABOUT US
At AfterSalesPro, we believe the customer journey doesn’t end at checkout, it begins there. Our all-in-one platform connects fulfilment, logistics, and customer experience into a single ecosystem, automating shipments, returns, and communication. With real-time updates, smart automations, and advanced CRM tools, we help businesses deliver faster, more reliable, and personalized post-purchase experiences. This is how after-sales becomes more than a process, it becomes a source of trust, loyalty, and growth.
Co-Founder & CEO
Nikolaos Chatzidakis has a strong background in digital commerce, software architecture, and the development of SaaS solutions. Through his involvement in prominent Greek startups, he has focused on building innovative technology products that address real business needs, combining web development, data engineering, and the automation of critical processes.
As Co-Founder & CEO of AfterSalesPro®, he leads the company’s product and technology strategy, playing a key role in strengthening its presence in last-mile operations and e-commerce. His work has been recognized with two distinctions in the Fortune Greece 40 Under 40 list (2023 & 2024) and the Stelios Award for Young Entrepreneurs (2024). He also serves as the General Secretary of the Board of Directors of SEKEE and as a member of the Advisory Committee of GRECA.
Founding Partner & Strategic Investor
Christos Ampatzis has a long and substantial track record in e-commerce, online marketing, and the development of digital businesses. With experience dating back to 2001, spanning the full spectrum of the digital landscape, from web applications to strategic growth, new business initiatives, and leadership roles in marketing, he has built a multifaceted professional profile.
As a Founding Partner and Strategic Investor at AfterSalesPro, he strengthens the company’s vision and strategic direction, bringing deep expertise in growth strategy, scaling, and the international expansion of digital products. His involvement underscores the momentum of AfterSalesPro and the commitment to establishing after-sales operations as a growth driver for businesses in Greece and abroad.
Investor & Advisory Board Member
Nikos Varvadoukas is a seasoned executive and board member in Omnichannel Commerce, Customer Experience, and Supply Chain, having worked with leading companies such as Novibet, Public Group, Germanos, Cosmos Sport, DIAGEO, Philip Morris/IQOS, Apivita, and My Market.
He has also provided expertise to organizations across Europe. As a founding member and long-standing board member of GRECA, he has significantly contributed to the advancement of the e-commerce and omnichannel landscape in Greece and Cyprus.
Additionally, he is an angel investor and non-executive board member in emerging scale-ups across sectors such as SaaS, analytics, prop tech, and marketplaces.
Advisory Board Member
George Markatatos is an experienced entrepreneur and technology executive with a strong background in digital commerce, enterprise mobility and SaaS solutions. He founded Regate S.A., leading it to become a notable player in mobile workforce and digital transformation services before its acquisition. He later served as General Manager at SoftOne Technologies, overseeing Digital Commerce & Customer Experience and contributing to the development of advanced omnichannel platforms.
He has also been active in the Greek tech ecosystem through SEKEE, supporting innovation and industry growth. With academic studies in Computer Science, Management Science & Operational Research, and Innovation & Change Leadership, he combines technical expertise with strategic insight, maintaining a consistent focus on digital transformation and business evolution.
Head of Customer Success
Technical Support Specialist
Backend Developer
Backend Developer
Customer Acquisition & Growth Manager
Excellence beyond the checkout
integrated couriers
shipments processed yearly
order value handled
eCommerce integrations
Trusted by businesses of every scale — from ambitious startups to established omnichannel leaders.
Celebrating the milestones, innovations, and industry awards that highlight our journey and impact.
These are the principles that guide how we think, what we build, and the way we support every partner we work with.
We’re honored to have been recognized by leading market outlets.
Learn how to grow your business with our expert advice.
Με ιδιαίτερη χαρά και υπερηφάνεια, ανακοινώνουμε ότι η AfterSalesPro© αναγνωρίστηκε ως μία από τις Top 60 Startups στην Ελλάδα για το 2024 από το έγκριτο περιοδικό και online portal Startupper.
Ανακαλύψτε πώς το AfterSalesPro μεταμορφώνει τα operations των eshops, προσφέροντας αυτοματοποίηση, πλήρη έλεγχο και μετρήσιμα αποτελέσματα στις καθημερινές σας λειτουργίες.
Στον χώρο των ecommerce επιχειρήσεων, είναι ζωτικής σημασίας η άμεση και αποτελεσματική επικοινωνία με τους πελάτες, για την ζωή και την ανάπτυξη τους.
Actual customer experiences - What they say about us!
Η συνεργασία μας με την AfterSalesPro υπήρξε καθοριστική για τη βελτίωση των λειτουργιών του e-shop μας. Παρά την αύξηση του όγκου των δεμάτων κατά 8%, καταφέραμε να περιορίσουμε την αύξηση του κόστους διακίνησης στο μόλις 1%. Επιπλέον, χάρη στη δυνατότητα ευέλικτης εναλλαγής ανάμεσα σε εταιρείες courier που μας παρέχει η πλατφόρμα, εξοικονομήσαμε πάνω από 20 εργατοώρες σε operations & development. Ο χρόνος για την έκδοση voucher μειώθηκε στο μισό, ενώ η αξιοπιστία των αποστολών μας παρέμεινε σταθερή, ακόμη και σε περιπτώσεις τεχνικών προβλημάτων των μεταφορικών εταιρειών.
Η εμπειρία των πελατών μας επίσης αναβαθμίστηκε σημαντικά, με τη μέση αξιολόγησή τους να αυξάνεται από 9,13 σε 9,31/10, χάρη στην καλύτερη δρομολόγηση. Τέλος, το νέο reporting που προσφέρει η πλατφόρμα μας δίνει τη δυνατότητα να παρακολουθούμε τις διανομές μας με ακρίβεια, επιτρέποντάς μας να βελτιστοποιούμε τόσο τα κόστη όσο και τις διαδικασίες μας.
Τους ανακάλυψα τυχαία και πλέον δεν τους αλλάζω με τίποτα. Πολύ εξυπηρετικοί στο σετάρισμα και ότι χρειάστηκα. Μου αρέσει που κάνουν συνεχή εξέλιξη και προσθέτουν λειτουργίες που μας εξυπηρετούν. Δεν τους αλλάζω. Συνεχίστε την καλή δουλειά.
Market leaders as long as with hundreds other eshops use our tools to better their business. Be the next success story
Unlock tools and strategies to automate key processes, reduce operational costs, and deliver seamless customer experiences.
We take your data seriously. With ISO 27001 certification, full GDPR compliance, regular penetration testing, and strict access controls, security is built into everything we do.
We're active members of key industry associations that drive ecommerce forward—collaborating, sharing insights, and supporting sustainable growth for the entire community.
