Returns Management System

A complete solution for handling returns and minimizing undelivered shipments through smart tracking of risky deliveries.

Allow your customers to initiate returns on their own
Auto approve/decline return requests
Track all your returns processes in any stage
Monitor your return KPIs
See how we can help you ↓
AfterSalesPro Returns Management System

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Returns Pro ™

Are returns a time consuming routine for your business? This is the solution for you!

Allow your customers to initiate returns on their own

Give your customers an easy self-service way to request returns, reducing support workload.

🖱️ One-click return form
Simple online form for fast return requests.
📦 Pre-filled shipment details
Auto-filled data for a smoother user experience.
🔄 Real-time updates
Customers get instant updates on return status.
Allow your customers to initiate returns on their own

Auto approve/decline return requests

Save time with automated decision rules based on your return policy.

⚙️ Custom approval rules
Set conditions for automatic approval or rejection.
⏱️ Faster processing
Eliminate manual handling and speed up decisions.
📥 Reduce incoming support tickets
Minimize customer inquiries through automation.
Auto approve/decline return requests

Track all your returns processes in any stage

Gain full visibility over every return, from request to completion.

👁️ Full process overview
Monitor every step of the return journey.
🗂️ Centralized dashboard
Manage all return cases from one place.
📍 Status-based filtering
Quickly find returns by current status.
Track all your returns processes in any stage

Monitor your return KPIs

Analyze key performance metrics to optimize your return handling and reduce costs.

📊 View return rates and trends
Spot patterns and react to customer behavior.
🧮 Cost analysis for returns
Understand the financial impact of returns.
📈 Improve operational efficiency
Use data to streamline return operations.
Monitor your return KPIs

Key Benefits

Streamlined Shipping Solutions with Seamless Integration and Full Customization

  • Automatic Sync with Your Eshop or ERP
  • Courier Auto-Selection Based on Rules
  • Customizable Label Layouts
  • Compatible with All Operating Systems
  • Import Orders via Excel File
  • Carrier-Agnostic API for Custom Solutions

Frequently asked questions

The customer submits a return request through the link you provide, filling in their order number and email.

Once the request is registered, you receive a notification and can monitor the progress of the return at each stage.

You have the ability to set the time frame within which returns are accepted (e.g., 14 days from the purchase date). Also, you can approve or reject return requests.

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ERP Integrated Solution ERP Integrated Solution

Is your ERP the heart of your business? This is the solution for you!

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Do you sell in many channels, i.e. Eshop, Marketplces etc? This is the solution for you!

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Are you missing out on potential customers visiting your site? This is the solution for you!

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Do you want to target your customers with personalized messages? This is the solution for you!

Migrator Pro ™ Migrator Pro ™

Are you migrating to a new ecommerce platform and you worry about data migration? This is the solution for you!

E-commerce Automation Suite

The All-in-One Shipping & Order Management System for e-shops

  • Instantly generate shipping vouchers
  • Track all shipments in bulk from one dashboard
  • Automate cash-on-delivery (COD) verification
  • Reduce returns and streamline the return process
  • Boost your positive reviews with smart follow-ups
  • Compare and calculate courier costs in real-time

Security Isn’t an Option—It’s a Standard.

We take your data seriously. With ISO 27001 certification, full GDPR compliance, regular penetration testing, and strict access controls, security is built into everything we do.

TUV ISO/IEC 27001:2022 Penetration Tested GDPR Compliant

Proud to Be Part of the Ecommerce Ecosystem

We're active members of key industry associations that drive ecommerce forward—collaborating, sharing insights, and supporting sustainable growth for the entire community.

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