Our partnership with AfterSalesPro has been instrumental in optimizing our eShop operations. Despite an 8% increase in shipment volume, we limited the rise in transportation costs to just 1%. Thanks to the platform’s flexible carrier switching, we saved over 20 man-hours in operations and development. Voucher issuance time was cut in half, while delivery reliability remained stable, even during technical issues with courier providers. Customer experience also improved significantly, with our average rating increasing from 9.13 to 9.31 out of 10, driven by better routing. Finally, the new reporting capabilities give us precise visibility into our deliveries, enabling continuous cost and process optimization.12. Ennzo σχόλιο στα αγγλικα --> We saved time and reduced operational costs. The AfterSalesPro team is always by our side, responsive and highly professional in everything we need.

For our new e-shop we set up AfterSalesPro to handle Logistics sending everything through ACS. This is to replace our old system where we used ACS directly. There is no comparison in the ease, efficiency and error-trapping between the 2 options.

Previously we printed out each order from the system, created the sale and then manually created each and every shipping label (from the printed orders).

With the AfterSalesPro system we are still shipping through ACS but AfterSales picks up the customer details directly (including the amounts for cash on delivery as appropriate) and creates the label automatically once we initiate it. The only manual step we have is to check the customer address and phone details to trap errors prior to creating the labels.

To date the integration with our e-shop software has worked perfectly and the process has been reduced by approximately 70% timewise. Now we couldn't live without it.