Our partnership with AfterSalesPro has been instrumental in optimizing our eShop operations. Despite an 8% increase in shipment volume, we limited the rise in transportation costs to just 1%.
Thanks to the platform’s flexible carrier switching, we saved over 20 man-hours in operations and development. Voucher issuance time was cut in half, while delivery reliability remained stable, even during technical issues with courier providers.
Customer experience also improved significantly, with our average rating increasing from 9.13 to 9.31 out of 10, driven by better routing. Finally, the new reporting capabilities give us precise visibility into our deliveries, enabling continuous cost and process optimization.12. Ennzo σχόλιο στα αγγλικα --> We saved time and reduced operational costs. The AfterSalesPro team is always by our side, responsive and highly professional in everything we need.