Returns Management
Complete system for managing return requests, as well as reducing returns, through smart tracking of risky shipments.
The smart management of returns
Complete returns management and reduction system
Full control of return requests
With the option to accept or reject with one click. All requests organized in a single panel
Live update on the returned shipment stage
Automatic update of the management system and informing the customer on the returned shipment status
Reducing your returns
Marking shipments with a high probability of not being picked up. Detect overdue shipments and send SMS reminder
At a glance
Key Features & Benefits
Easy return request process
Through a mobile friendly page, the customers can locate their order and select the products they wish to return. After receiving a unique code, they can go to the Smart Locker they opt for to drop off their package.
Complete management panel for you
All return requests in one complete page from which you can manage them. Approve or reject a request with one click. The customer can make the return request through an easy-to-use page by simply filling in the order number and their email.
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IN BRIEF
All features of the application
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AfterSalesPro services
Label Creation for shipments
Integrating your eshop with Courier companies to automatically create and print your orders vouchers.
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Bulk tracking of your shipments
From the smart management page, you can bulk track the status of all your shipments.
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Returns Management
Complete system for managing return requests, as well as reducing returns, through smart tracking of risky shipments.
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Calculation of shipping costs
See the cost estimate per company for each shipment in real time. Reduce the overall cost and delivery time of your orders.
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Detailed statistics of your shipments
A complete panel with very useful statistics for all your shipments, returns and cash-on-delivery payments. A clear view of your online store.
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Send smart notifications to your customers
Schedule automated notifications for your customers, so that they have the best possible after-sales experience.
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Branded Tracking Page for your customers
Easy-to-use and mobile friendly page for your customers to track their package in real time.
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Automatically send rating request
Your customers receive an automatic sms message to review your store on Skroutz, BestPrice, Facebook, Google with one click
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Manage requests for phone orders
Organize your phone orders as you wish with the AfterSalesPro call request system
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Management of “Pickup from store“
Planning and management of the orders to be received from the store. Complete control.
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Orders Preparation Efficiency
Get control over package preparation speed and identify any delays in preparing shipments from your warehouse. See which orders are delayed and which ones leave your warehouse on time.
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Request a Free Demo
Schedule a demo right away, with no commitment, to see all the features of the app
Dedicated Account Manager
One of our representatives will be near you to explain all the features of the application and to guide you during the setup of your own eshop. They will be by your side at every step of your business development and provide you with consulting services to improve all your processes.
Free installation by our team
All setup and interfacing of your systems will be done entirely by or with appropriate guidance from our team. The application is compatible with all systems and online platforms so it does not require any special technical knowledge or changes on your part.