Measure satisfaction, boost your NPS and increase your positive reviews
Automated satisfaction surveys, NPS tracking and smart review management via SMS, Viber & Email — no coding required.
- Automated satisfaction surveys & NPS tracking for every order
- Send via Viber, SMS & Email with high fill rate — automatically, based on triggers
- Boost positive reviews on Google & Facebook — only from happy customers
Trusted by leading Omnichannel Retailers
Market leaders as long as with hundreds other eshops use our tools to better their business. Be the next success story →
Satisfaction Pro ™
Do you want to offer unique customer experience? This is the solution for you!
Surveys & NPS - Understand what your customers really think
Build satisfaction surveys and measure Net Promoter Score (NPS) automatically — triggered by events like Delivered, Order Created or Return.
- 📝 Easy Survey Builder
- Create surveys from ready-made templates — no technical skills needed. Customise questions, design and language.
- 📊 Automatic NPS measurement & tracking
- Every survey automatically captures the NPS. Track its evolution weekly, monthly or by customer segment.
- ⚡ Trigger-based delivery
- Delivered, Order Created, Return or a custom event — define exactly when each survey is sent automatically.
Viber · SMS · Email - Higher fill rate thanks to Viber
Send surveys through the channel that performs best. Viber delivers exceptionally high open rates and engagement — ensuring more responses and more reliable data.
- 🟣 Viber — high open rate & engagement
- Viber has among the highest open rates on the market. Surveys sent via Viber record significantly higher fill rates compared to other channels.
- 💬 SMS — instant delivery
- Send surveys via SMS to all customers for greater immediacy.
- ✉️ Email — rich content
- Send branded surveys via email for more detailed questions and a richer design experience.
Reviews & Ratings - Increase positive reviews and prevent the negative ones
Send a review invitation only to customers who had a positive experience. Dissatisfied customers are routed internally — before a negative review goes public.
- ⭐ Score-based filtering
- Only customers with a high score receive an invitation to review on Google, Facebook or any other platform.
- 🛡️ Negative review prevention
- Customers with a low score are redirected to an internal resolution channel — keeping them away from public forums.
- 📈 Online reputation boost
- Systematically grow your ratings on Google, Facebook or any platform you choose — automatically and effortlessly.
Key Benefits
Plug & Play integration with your eshop — no coding required
- Automatic sync with your eshop or ERP
- Send surveys via Viber, SMS & Email from one central system
- Analytics dashboard with NPS, fill rate, weaknesses & strengths
- Identify weaknesses and strengths in the purchase experience
- Automatically grow positive reviews on Google & Facebook
- Compatible with WooCommerce, Shopify, Magento, PrestaShop, OpenCart & more
- Zero coding required — set up in minutes
Label Creation Pro ™
Using more than one couriers? This is the solution for you!
Smart Tracking Pro ™
Do you want visibility for your parcels in one place? This is the solution for you!
Returns Pro ™
Are returns a time consuming routine for your business? This is the solution for you!
ERP Integrated Solution
Is your ERP the heart of your business? This is the solution for you!
ERP Connector Pro ™
Do you sell in many channels, i.e. Eshop, Marketplaces etc? This is the solution for you!
SMS / Viber Notifications
Do you want to offer unique customer experience? This is the solution for you!
Lead Generator Pro ™
Are you missing out on potential customers visiting your site? This is the solution for you!
Efficiency Booster Pro ™
Want to automate courier selection and reduce shipping costs? This is for you!
Benchmarking Pro ™
Do you want visibility and control over your logistics performance? This is for you!
Antifraud Pro ™
Want to reduce fraud while keeping the checkout smooth? This is for you!
CRM Pro ™
Do you want to target your customers with personalized messages? This is the solution for you!
Migrator Pro ™
Are you migrating to a new ecommerce platform and you worry about data migration? This is the solution for you!
Powerful Features Throughout the After Sales Journey
SHIP, TRACK, RETURN
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Label Creation Pro™Automatic carrier selection and voucher generation.
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Smart Tracking Pro™Branded tracking pages with real-time order updates.
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Returns Pro™Return voucher creation and outbound shipment management.
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ERP Connector Pro™Seamless synchronization of orders, inventory and invoicing with your ERP.
OPTIMIZE COST & PERFORMANCE
EXCITE YOUR CUSTOMERS
Proud to be part of the eCommerce ecosystem
Security
Security Isn't an Option. It's Standard
ISO 27001 certified, fully GDPR compliant, with regular penetration testing and strict access controls.
ISO/IEC 27001:2022
Penetration Tested
GDPR Compliant