At Public Group, we are committed to continuously enhancing our supply chain operations to meet the evolving needs of our customers. In our pursuit for operational excellence within a complex fulfillment environment, we collaborated with AftersalesPro to streamline our dispatch processes across our extensive store network. AftersalesPro has introduced a suite of tools that have improved our dispatch efficiency and brought outstanding consistency to our niche logistics workflows.

The provided solution integrates seamlessly with our ecosystem, offering flexibility without adding unnecessary complexity. We particularly value the establishment of a two-way interface between our systems and the platform which allows for real-time data exchange and reduces manual workload across key steps of the dispatch process. In addition, AftersalesPro gives us the ability to control en masse our fulfillment nodes and last mile partners with adequate customisation options which match our scale.

Beyond the technology, their account management stands out — responsive, proactive, and committed to ensuring we get the most from the platform. The team is always available to offer support or guidance when needed, which makes a tangible difference in day-to-day operations. This strong and effective partnership was also acknowledged externally, with Public Group and AftersalesPro jointly receiving two Gold distinctions at the e-volution Awards 2024 — a reflection of the real value delivered through our collaboration.

For our new e-shop we set up AfterSalesPro to handle Logistics sending everything through ACS. This is to replace our old system where we used ACS directly. There is no comparison in the ease, efficiency and error-trapping between the 2 options.

Previously we printed out each order from the system, created the sale and then manually created each and every shipping label (from the printed orders).

With the AfterSalesPro system we are still shipping through ACS but AfterSales picks up the customer details directly (including the amounts for cash on delivery as appropriate) and creates the label automatically once we initiate it. The only manual step we have is to check the customer address and phone details to trap errors prior to creating the labels.

To date the integration with our e-shop software has worked perfectly and the process has been reduced by approximately 70% timewise. Now we couldn't live without it.